Chargeback Policy
Last Updated: September 2nd, 2024
At Cube Commerce, we are committed to providing high-quality services and ensuring customer satisfaction. This Chargeback Policy outlines our process for handling chargebacks.
1. Understanding Chargebacks
A chargeback occurs when a customer disputes a charge through their credit card issuer. We encourage customers to contact us directly at support@cubecommerce.pro
before initiating a chargeback, as most issues can be resolved quickly.
2. Chargeback Process
If you believe a charge is incorrect, please reach out to us first to discuss the matter. We will review your concern and work to resolve it promptly. If a chargeback is filed, we will provide the necessary documentation to the card issuer to dispute the chargeback if we believe it is unwarranted.
3. Fees and Consequences
Filing a chargeback without contacting us first may result in additional fees and may affect your ability to use our services in the future. We reserve the right to terminate your account and refuse future services if a chargeback is filed improperly.
4. Fraudulent Chargebacks
Any chargeback determined to be fraudulent will result in immediate account termination, and we may pursue further legal action to recover losses.
5. Contact Us
If you have any questions or concerns regarding a charge, please contact us at support@cubecommerce.pro
before initiating a chargeback.